Privacy Policy

Last updated: 26/12/2025

Mesotherapy Clinic (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.mesotherapy-clinic.co.uk, contact us, or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Mesotherapy Clinic is a nurse-led aesthetics clinic providing cosmetic and skin rejuvenation treatments in Sidcup / London.

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: mesotherapy_clinic@gmail.com
Website: www.mesotherapy-clinic.co.uk

2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us

  • Name
  • Email address
  • Phone number
  • Date of birth
  • Medical and health information (where relevant for treatment safety)
  • Enquiry details submitted via forms, email, or booking systems

b) Automatically Collected Information

  • IP address
  • Browser type and version
  • Pages visited and time spent on our website
  • Device and operating system information

This data is collected using cookies and similar technologies.

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and appointment requests
  • Provide safe and appropriate aesthetic treatments
  • Manage bookings and consultations
  • Comply with medical, legal, and regulatory obligations
  • Improve our website and services
  • Send relevant service-related communications

We do not sell or rent your personal data to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we process your data based on one or more of the following lawful grounds:

  • Consent – where you have given clear permission
  • Contractual necessity – to provide requested services
  • Legal obligation – to comply with healthcare and regulatory requirements
  • Legitimate interests – to operate and improve our clinic and website

5. Medical and Sensitive Data

Where required, we may collect special category data, such as medical history. This information is:

  • Collected only when necessary
  • Used solely for treatment safety and compliance
  • Stored securely and confidentially

6. Sharing Your Data

We may share your data only with trusted third parties where necessary, including:

  • Booking and scheduling providers (e.g. online booking systems)
  • IT and website service providers
  • Regulatory or legal authorities where required by law

All third parties are required to process your data securely and in compliance with data protection law.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Meet medical record retention requirements
  • Comply with legal and regulatory obligations

When data is no longer required, it is securely deleted or anonymised.

8. Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where legally permitted)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

9. Cookies

Our website uses cookies to enhance user experience and analyse website performance. You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy [if applicable].

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

11. Third-Party Links

Our website may contain links to third-party websites (including booking platforms). We are not responsible for the privacy practices of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be revised accordingly.